At a glance
- At booking: 35% of the confirmed package price.
- Balance: Remaining 65% due 30 calendar days before the retreat.
- Cancellation 31 days or more before the retreat: Full refund, less applicable payment, bank and non-recoverable third-party charges.
- Cancellation within 30 days: No cash refund; eligible amounts may be transferred once as credit to a future retreat, subject to the conditions below.
- No-show or early departure: No refund or future-retreat credit.
1. Booking payment
Your reservation is confirmed after written confirmation from us and receipt of 35% of the package price. The remaining 65% must reach us at least 30 calendar days before the retreat start date. If you book within 30 days of the retreat, the full package price is due at booking.
2. How to cancel
Send a clear cancellation request from your registered email address to reset@thehimalayanreset.com. The cancellation date is the date we receive your email. We will acknowledge it in writing.
3. Cancellation 31 days or more before the retreat
If we receive your cancellation request 31 calendar days or more before the retreat start date, all retreat-package payments received will be refunded. Payment-gateway charges, bank charges, currency-conversion costs and non-recoverable third-party expenses may be deducted. Approved refunds are returned to the original payment method where practicable and are normally initiated within 10–15 business days.
4. Cancellation within 30 days
If we receive your cancellation request 30 calendar days or fewer before the retreat start date, no cash refund will be provided. The eligible amount paid may be transferred once as credit toward a future Himalayan Reset retreat within 12 months of the original retreat start date. Use of credit is subject to availability, programme suitability and the package rates then applicable. The guest must pay any increase in price; no cash refund is provided if the future package costs less. Previously incurred or non-recoverable expenses may be deducted from the credit, and credit cannot be exchanged for cash.
5. Late bookings
Bookings made within 30 days of the retreat require full payment at booking. If cancelled, no cash refund applies; an eligible amount may be transferred once to a future retreat under section 4.
6. No-show, late arrival and early departure
No refund or future-retreat credit is provided for failure to attend, cancellation on the retreat start date, late arrival, voluntary early departure, removal for misconduct or unused accommodation, meals, transport, activities or wellness sessions.
7. Guest substitution
You may request to transfer a booking to another eligible person before the retreat. Substitution requires our written approval and is subject to programme suitability, health and travel documentation, supplier approval and applicable administrative or third-party charges.
8. Cancellation by us
If we cancel a retreat for reasons within our reasonable control, you may choose an alternative retreat offered by us or a refund of the retreat amounts paid to us. We are not responsible for independently booked flights, visas, insurance or other third-party costs, so travel insurance is strongly recommended.
9. Events beyond reasonable control
Where weather, natural events, government action, border restrictions, public-health events, civil disruption or another event beyond reasonable control prevents or materially affects the retreat, we will communicate the available alternative date, credit or recoverable refund options. Any outcome will consider applicable law and third-party costs already irreversibly committed.
10. Travel insurance
Guests are strongly advised to purchase comprehensive travel insurance covering illness, medical emergencies, cancellation, flight disruption, evacuation and other circumstances that may prevent or interrupt travel.
11. Consumer rights
This policy does not limit any non-waivable rights or remedies available under applicable consumer law. Where mandatory law provides a different outcome, that law will apply.