1. Who we are
The Himalayan Reset is a wellness-retreat brand owned and operated by Good Times Vacation Private Limited, Kolkata, West Bengal, India (“we”, “us” or “our”). We are responsible for personal information collected through this website and our official communication channels.
2. Information we collect
We may collect your name, email address, telephone or WhatsApp number, city and country, retreat interests, preferred travel period, budget, accommodation preferences and messages you send us. If necessary for retreat safety or suitability, we may separately request health, dietary, accessibility or emergency-contact information with appropriate notice.
We may also receive limited technical information such as device type, browser, IP address, pages visited, referring source and cookie preferences. Payment providers process card or banking information; we do not intend to store complete card details on this website.
3. How we use information
- Respond to enquiries and arrange discovery calls.
- Assess retreat suitability, provide information and manage bookings.
- Coordinate accommodation, transfers, activities, meals and wellness services.
- Send operational messages, receipts and retreat updates.
- Send marketing communications where you have consented or where otherwise permitted; you may opt out at any time.
- Protect the website, prevent misuse, maintain records and comply with legal obligations.
4. Legal basis and consent
We process information for the purposes you have requested, to take steps toward or perform a booking contract, with your consent where required, to meet legal obligations and for legitimate operational and security purposes. You may withdraw consent for optional processing by contacting us; withdrawal does not affect processing already carried out lawfully.
5. Sharing and international processing
We may share only the information reasonably necessary with retreat venues and accommodation providers in Bhutan, transport providers, wellness professionals, facilitators, payment processors, email and communication providers, CRM and automation services, analytics providers, professional advisers and authorities where legally required. Because the retreat takes place in Bhutan and some service providers may operate elsewhere, information may be processed outside India with reasonable contractual and security safeguards.
We do not sell personal information.
6. Retention and security
We retain information only as long as reasonably required for enquiries, bookings, safety, accounting, dispute resolution and legal compliance. Unsuccessful enquiry information may be removed or anonymised when no longer needed. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.
7. Your choices and rights
Subject to applicable law, you may ask to access, correct, update or erase your information; withdraw consent; stop marketing; or raise a grievance about our handling of your data. We may need to verify your identity before acting on a request.
8. Children
This website is intended for adults. A person under 18 should not submit a booking or sensitive information without the involvement and consent of a parent or legal guardian.
9. Third-party links
Our website may link to airlines, railways, payment services, social platforms or other third-party websites. Their privacy practices are governed by their own policies.
10. Contact and grievances
For privacy questions, corrections, withdrawal or grievances, email reset@thehimalayanreset.com or call +91-8282041237. Please use the subject “Privacy Request”.
11. Changes to this policy
We may update this policy to reflect legal, operational or service changes. The effective date shown above will be revised when material changes are made.